IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS CAREFULLY BECAUSE YOUR USE OF THIS SITE IS SUBJECT TO THEM.
Please note that none of the following terms and conditions affects your statutory rights
Acceptance of Terms
These terms and conditions apply to all users of the Site including casual browsers. By placing an order with The Gifted Goat you are deemed to have accepted our terms and conditions of trade. This does not affect your statutory rights under English Law.
In placing an order on The Gifted Goat website by clicking submit order you are making an offer to purchase the goods listed in the order at the price stated in the order. The Gifted Goat reserves the right to accept or decline this offer. If the offer is accepted (and the contract concluded) you will be sent an email to confirm that the order has been accepted.
These conditions are governed by and will be interpreted in accordance with English Law and any disputes relating to these conditions will be subject to the exclusive jurisdiction of the English courts.
Whilst every effort has been made to ensure that all details on the website are correct The Gifted Goat shall not be held liable for losses resulting from inaccuracies.
Our normal means of delivery within the UK is made by Royal Mail Standard Parcels Service or second class post for smaller lightweight items.
Please allow up to 14 days for your order to arrive, many orders are despatched much sooner than this as we receive regular deliveries from our suppliers.
If your order is required for a special date, please do not hesitate to contact us and we can advise you more specifically of your expected order delivery date.
If any item on your order is out of stock at our premises, your order shall not be despatched until stock is received from our suppliers (we generally order from our suppliers twice a week).
The Gifted Goat cannot be held liable for any item that has been despatched in a timely manner but is subject to delays in the postal or courier services.
We endeavour to indicate if an item is unavailable for any reason. In the event that you order an item which we subsequently discover is unavailable, we will contact you and let you know when we anticipate that the item will become available. You can then decide whether to continue with your order, cancel your order (in which case we will refund any monies paid by you), or place an order for an alternative item.
Please note that all photographs and illustrations are representative only. All measurements are approximate.
Provision of information
You agree to provide true, accurate and complete information about yourself whenever you order any items from us.
All prices are stated in pounds sterling, and are exclusive of delivery charges.
You may pay for your order in any of the following ways:
Credit/Debit Card via secure gateway
Cheque Goods will not be despatched until the cheque has cleared
Ownership of the items in your order will pass to you on delivery.
Right to cancel, Returns and Refunds
You have the right to cancel you order. To cancel your order please notify us in writing or via e mail if you wish to cancel.
You have the right to cancel your order within 7 working days of delivery. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
Refunds for Faulty Goods
If an item is found to be broken or faulty on receipt, please contact The Gifted Goat by e-mail. You may choose to either receive a replacement item or to receive a refund upon our receipt of the returned goods. Returned faulty goods must be adequately packed
Refunds will be made by way of your original method of payment.
Refunds for Perfect Goods
If you receive the goods in perfect condition and decide within 7 days of receipt to return them, you will be refunded the total cost of the order less delivery costs as soon as we receive the item back. Returned goods must be adequately packed and in the original packaging.
Refunds for goods not yet despatched
If the item has not yet been sent, The Gifted Goat will refund your payment.